I. Definitions

For the purposes of these regulations, the following meanings of the following terms are adopted:
(a) Customer – a natural person, a legal entity or a crippled legal entity,
b) Consumer – a customer who is a natural person, making purchases in the Store to the extent not directly related o his business or professional activity (according to the content of Article 221 of the Civil Code),
(c) Product – any product available in the Store,
(d) Regulations – these rules and regulations,
e) Store – the online store meboZmiany, operating at the Internet address https://vintoria.pl tab: SHOP run by the Seller – Joanna Pilch, ul. Brodzińskiego 21/2, 33-100 Tarnów, NIP 8732708091.
(f) Civil Code – the law of April 23, 1964. Civil Code (Journal of Laws 1964.16.93),
(g) Consumer Rights Act – the law of May 30, 2014. On consumer rights (Journal of Laws 2014 item 827).

II. General principles

1 The Regulations set out the rules for the provision of electronic services by the Seller to customers consisting in the conclusion of contracts for the sale of goods in the Store’s assortment over the Internet or by telephone, for prices quoted on the Store’s website or its subpages.
(2) The content presented on the site and subpages of the Store, in particular, advertisements, price lists and other information, is not a commercial offer within the meaning of Art. 66 and 661 of the Civil Code, but only an invitation to tender.
3 The Rules and Regulations set out the terms and conditions for the use of the Store, as well as the rights and obligations of the Seller and Customers.
(4) Before using the Store, the customer is obliged to read the Regulations, and beginning to use the Store is tantamount to acceptance of all its provisions.
(5) The Regulations are an integral part of the sales contract concluded with the customer.
6. making a purchase is possible only without creating an account. In any case, however, the customer may not purchase from the Store anonymously or under a pseudonym.
7 Contracts in the Store are concluded in the Polish language.
(8) Binding on the parties to the transaction is the price appearing next to the Product at the time of placing an order by the Customer in accordance with the procedure described in p. III of the Regulations.
(9) All prices of Products listed on the main page or subpages of the Store are gross prices.
10.To use the Store, including in particular to make a purchase in the Store, it is sufficient:
– Internet access,
– standard operating system,
– standard web browser,
– having an active e-mail address.

III. Placing and processing orders

1.The sale of goods takes place on the basis of orders placed by customers through the Store (tab SHOP)
In categories:
artglass souvenirs
vintage accessories
– by clicking the Add to Cart icon and then BUY NOW icon
(3) To contact the Seller in all matters, serves the address given in the CONTACT tab. In cases of the need to clarify any doubts or immediately provide information on the implementation of the order, the Seller will contact the Customer by phone at the phone number indicated by the Customer.
4 Orders can be placed through the Store’s website and by email 7 days a week, 24 hours a day.
5. goods are sold without arrangements and without decorations visible on the website and sub-sites of the Store.
(6) In order to conclude a sales contract with the Seller, the Customer selects goods from selected categories in the Store by clicking on the To Cart icon. The goods in the shopping cart are not yet ordered and the customer has the option to add more goods to the cart, remove the goods added there or cancel the purchase.
(7) After adding all the goods that the customer wants to order to the cart, to complete the order, click the Go to checkout icon, where the order will be summarized.
(8) After clicking Go to Order, the Add Address form will be displayed, where the customer should enter:
(a) residential address,
(b) the delivery address of the goods or the billing address,
(c) e-mail address,
(d) mobile or landline telephone number, and in addition, if the purchases are made as part of a business, the company name and TIN.
(9) The customer should then choose the method of payment and delivery, which are described in the following sections of the Terms and Conditions.
10.At this stage of ordering, the customer should also check the correctness of his order and all data, and then confirm it by clicking the icon Order and pay or he can also not confirm it and return to the shopping cart.
(11) Confirmation of the order by the Customer is tantamount to acceptance of the offer made by the Seller to purchase the goods indicated in the order and leads to the conclusion of a contract of sale of these goods between the Seller and the Buyer.
(12) After placing an order in the Store, the Customer receives a confirmation of the order to the e-mail address indicated by him.
(13) After accepting an order for processing, the Seller or its authorized representative may immediately contact the Customer at the e-mail address or telephone number indicated by the Customer, in case the proper execution of the order requires further arrangements, including in particular if the goods covered by the order in part are not available in the Seller’s warehouse. In the case of unavailability of a particular item in the warehouse, the customer decides whether the Seller should fulfill the order partially or cancel the entire order.
(14) In the event that all of the ordered goods are out of stock, the Seller or its authorized representative will immediately inform the Customer at the e-mail address or telephone number indicated by the Customer. The order in such a situation is cancelled in full.
(15) If the Customer has already made payment for the goods, and the order is partially or fully cancelled in the situations described in clause 13 or 14 above, the Seller shall refund the Customer the value of the cancelled part or all of the order, respectively.
(16) An invoice (without VAT) shall be issued to the order at the request of the Customer. These documents are issued when all goods included in the order are completed and ready for shipment. The invoice is sent to the e-mail address provided in the order. The customer who chooses proof of purchase in the form of an invoice is obliged to provide true and current data for its issuance.
17 The customer may make changes to the order until it is processed. The customer may withdraw a placed order in its entirety until he is informed by the Seller that the order has been shipped. Making the above changes is possible by contacting by e-mail or telephone at the address and telephone numbers indicated on the website www.meblozmiany.pl in the CONTACT tab. Changes to the order referred to in this section by the Consumer shall not affect the Consumer’s right to withdraw from the contract under the terms of the “Right of withdrawal” section of the Regulations and the applicable laws.

IV. Prices of goods and total cost of order

(1) All prices of goods in the assortment of the Store are given in Polish zloty and are gross prices.
(2) The Seller may change the prices of goods listed on the website and sub-sites of the Store, but these changes do not affect the content of previously concluded sales contracts.
(3) The price listed next to each item in the Store is binding at the time the Customer places an order.
(4) The Seller may change the assortment of the Store, introduce new goods to the Store, carry out and cancel promotional campaigns or make changes to them, but these changes do not affect the content of previously concluded sales contracts.
(5) The prices of goods listed in the Store do not include the cost of delivery of goods and the cost of payment processing and transfer fees. These costs are paid by the customer. To determine the total cost of the order to the price of goods quoted in the Store, the cost of delivery of goods should be added.
6.The total cost of the order is displayed to the customer immediately before the customer confirms the order,
(7) If the Customer makes an order outside the territory of Poland, shipping costs are agreed individually with the Customer.

V. Payment term and order processing time

(1) In the case of choosing wire transfer as a form of payment, the customer is obliged to make payment within 3 working days from the date of receipt at the indicated address of an email titled confirmation of the order.
In the case of choosing to pay via the Przelewy24 payment system, the Customer, directly and immediately after placing an order, after the Store page titled Order Status is displayed, has the option to make payment by clicking on the Pay Now Przelewy24 icon, and being redirected to the payment system page.
2 The vendor will begin processing the order:
1) for orders paid by wire transfer – after the funds are credited to the Seller’s bank account,
2) in the case of orders paid by the payment system Przelewy24.pl after the bank confirms the transaction.
(3) The seller shall process orders within 3 to 14 working days from the start of the order (depending on the type and quantity of goods ordered). If the execution of the order would extend beyond 14 working days, the Seller will inform the Customer by e-mail or telephone.
(4) Orders placed on holidays shall be processed starting from the first working day following the holidays.
(5) The date of receipt of the shipment by the Customer shall be counted by adding up the Seller’s order processing time and the expected delivery time indicated in the email to the Customer,

VI. Forms of payment

(1) The customer may choose the following forms of payment for the ordered goods with delivery in the territory of Poland through Przelewy24:
1) fast online transfers to the Seller’s bank account,
2) BLIK,
3) payment by card (Visa, Mastercard and others),
4) Apple Pay,
5) Google Pay,
6) deferred payment or convenient installments.

VII. Delivery of goods

(1) Delivery of the goods shall be made at the time indicated in the section of the Terms and Conditions Time of delivery to the place of delivery indicated by the Customer.
(2) The Seller points out that the Customer should take care to provide the current delivery address of the ordered goods (especially the correct postal code – important information for courier companies), which will simplify the delivery of goods to the Customer and significantly reduce the delivery time of the goods.
(3) If the external packaging of the shipment is damaged, the customer is advised to open it and check the condition of the contents. In case of any discrepancies in the contents of the delivered shipment, it is suggested that the Customer draw up a discrepancy report in the presence of the courier, which should be signed by the Customer and the courier delivering the shipment. In this case, the customer should immediately contact the Seller.
(4) If the Customer, through no fault of his own, failed to pick up the shipment with the Goods, the order shall be terminated at the end of 5 days from the receipt by the Seller of the returned shipment – unless within this time the Customer contacts the Seller (by any means) and agrees on the terms of redelivery, makes an upfront payment for the redelivery and the redelivery is made. The above does not exclude the possibility of the Seller to claim from the Customer the damage suffered due to the unfulfilled transport or order (in particular, the cost of the shipment not completed through his fault).

VIII. Right of withdrawal

(1) If the customer is a Consumer, then, in accordance with Art. 27 of the Law of May 30, 2014. on consumer rights (Journal of Laws of 2014, item 827), has the right, without giving any reason, to withdraw from the contract of sale concluded with the Seller via the Internet applies to goods purchased through the SHOP, within 14 days from the date of entry into possession of the Goods by the Consumer or a third party indicated by the Consumer (other than the supplier of the Goods).
(2) In order to exercise the right of withdrawal, the Consumer must inform the Seller of his decision by an unequivocal statement of withdrawal from the contract of sale made in writing or by e-mail.
(3) The consumer has the option (but not the obligation) to use the model withdrawal form, which is attached as Appendix 2 to the Law on Consumer Rights.
(4) In order to comply with the deadline for withdrawal from the contract, the Consumer should send his statement to the Seller at his postal address or email address indicated in the section of the Terms and Conditions entitled. “Definitions” item 1) before the expiration of the 14-day withdrawal period.
(5) If the Consumer sends a statement of withdrawal by email, the Seller will send an acknowledgement of receipt of the statement to the Consumer immediately upon receipt.
(6) If the Consumer withdraws from the contract of sale with the Seller, the contract is considered not concluded.
(7) In the case of withdrawal from the contract by the Consumer, the Seller will return to the Consumer all payments received from him, including the cost of delivery of the Goods (with the proviso that the Seller is not obliged to return to the Consumer the additional costs of delivery of the Goods resulting from the method of delivery of the Goods chosen by the Consumer other than the cheapest ordinary method of delivery offered by the Seller) immediately, but no later than within 14 days from the date of receipt from the Consumer of the statement of withdrawal from the contract.
8 The Seller will refund the payment to the bank account indicated by the Consumer. In any case, the Consumer will not incur additional fees in connection with the return of the payment.
(9) Goods properly secured Consumer shall send or deliver immediately, at his own expense, to the address of the Seller given in the section of the Terms and Conditions titled. Definitions (e), but no later than 14 days from the date of withdrawal. To meet this deadline it is sufficient to send the Goods to the Seller before its expiration.
10. the Consumer shall bear the direct costs of returning the Goods, which means that the Seller does not cover the costs of packaging, protection or shipping of the Goods from the Consumer to the Seller.
11. the Seller shall have the right to withhold reimbursement to the Consumer until he receives the Goods back or the Consumer provides proof of its shipment, whichever is earlier.
(12) The consumer shall be liable for any diminution in the value of the returned Goods resulting from the use of the Goods other than necessary to ascertain the nature, characteristics and functioning of the Goods, as well as from their inadequate protection during transport.

IX. Complaints

1. the Seller is obliged to deliver Goods free of defects – NOTE: the items in the SHOP are accurately described, and as they are used goods, some items may have minor defects caused by use, which are accurately described and shown in the photos.
(2) Complaints about the Goods, relate only to damage that is not included in the description and pictures – can be submitted in writing or by email to the Seller’s address indicated in the CONTACT tab. In the complaint, you should describe in detail the type of defect in the Goods, as well as provide your contact information (e.g. email or phone number) to enable the Seller to contact the Consumer. In order to facilitate the processing of complaints, the Seller recommends attaching a photo of the advertised goods to better illustrate the complaint.
4 All shipments are insured, and therefore, in the case of mechanical damage to the goods, it is recommended to attach to the claim report written by the courier upon receipt of the shipment, or within 7 days of receipt of the shipment. In this case, it is also suggested to attach a photograph of the damage to the claim. The above-mentioned documents are required by the courier company that processes these complaints, but they are not a prerequisite for the Consumer to file a complaint with the Seller.
(5) The consumer shall be entitled to claims as detailed in the provisions of the Civil Code.
(6) The claimed goods shall be collected by the Seller from the Consumer at his own expense. The seller does not bear the cost of packaging and securing the shipment. Upon recognition of the complaint, the Seller will refund the purchase price of the advertised goods to the bank account specified by the Consumer. The seller does not accept unsolicited COD shipments.
(7) Complaints are processed no later than 14 days from the date of receipt by the Seller.
(8) If the Seller has not recognized the Consumer’s complaint, the Consumer may ask for settlement of his case to a common court or ask for mediation or settlement to an arbitration court (ADR), such as the Permanent Arbitration Consumer Court at the Provincial Inspector of Trade Inspection competent for the Consumer. In order to initiate a mediation or amicable dispute resolution procedure, an appropriate application must be submitted. Application forms are available at the secretariats of each arbitration court or on the websites of the Regional Trade Inspectorates. As a rule, proceedings before the arbitration court are free of charge.
(9) In the case of Customers who are not Consumers, the Seller shall not be liable under the warranty for defects in the Goods.